The Pact Organizational Performance Index (OPI) is an approach that helps set up baselines and measure change in organizational performance over time. It consists of a tool – the OPI – and a process that shapes data collection, analysis and usage. The Pact OPI goes beyond measuring the short-term gains from capacity development such as “new systems in place”, “dedicated human resources personnel hired”, or “governing board set up.” Rather, the process assists Pact and our partners to understand the extent to which these outputs of capacity development support positive changes in the way organizations deliver services, relate to their stakeholders and react to changes in the external environment.
OPI data aggregated at the project or country level allows us to see and analyze the trends in organizational performance across all local partner organizations and to make comparisons between organizations. When aggregated to the global level, OPI data shows the broad picture of Pact’s capacity development “footprint”.